Terms and Conditions
Last Updated: May 20, 2026
Welcome to Flyd! These Terms and Conditions (“Terms”) govern your access to and use of the Flyd mobile application, website, and related services (collectively, the “Platform” or “Service”) operated by Flyd (“we,” “our,” or “us”).
By creating an account, publishing a ride, or booking a trip on Flyd, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.
1. Description of the Service
Flyd is a digital peer-to-peer carpooling platform. Flyd does not provide transportation services, nor do we operate as a taxi or commercial transport company. We provide a marketplace platform that connects independent private drivers (“Drivers”) traveling along a specific route with individuals looking to share the ride (“Riders”).
All carpooling trips arranged through Flyd are strictly agreements between the Driver and the Rider. Flyd is not a party to any agreement made between users.
2. User Accounts and Eligibility
Age Requirement: You must be at least 18 years old to create an account.
Verification: To ensure community safety, users must undergo identity verification, which may include verifying phone numbers via One-Time Passwords (OTP), Google Authentication, and submitting government-issued identification or driver’s licenses. You agree to provide accurate and up-to-date information.
Passwords: You are responsible for maintaining the confidentiality of your account password. Your password is securely encrypted on our servers.
3. General Rules for Drivers and Carpooling Nature
Non-Commercial Use: Carpooling on Flyd must be used strictly for cost-sharing. Drivers are prohibited from operating trips for commercial profit, or acting as a taxi service.
Legal Compliance: Drivers must hold a valid driver’s license and valid vehicle insurance that covers carpooling/passengers in Finland. The vehicle must be in safe, roadworthy condition.
4. Trip Publishing, Booking, and Route Mechanics
Publishing: A Driver may publish a ride by specifying the origin, destination, stopovers, date, time, and available seats.
Setting Fares: Drivers set the cost per seat. Fares must remain within reasonable limits intended to share operating costs (fuel, wear and tear), not to generate profit.
Booking Request: A Rider can search for available trips and submit a booking request. A booking is finalized once the system processes the selected payment method.
5. Financial Terms, Fees, and Wallet System
A. The In-App Wallet
Users can load funds into their virtual Flyd Wallet using Stripe.
Wallet funds can be used to instantly book rides.
Drivers receive their ride earnings into their virtual balance, which can be withdrawn to a verified Finnish or EU bank account via bank transfer.
B. Platform Fees & Commission
To maintain and operate the Platform, Flyd charges fees on both sides of a successful booking:
Rider Platform Fee: A 15% platform fee is added to the ride fare established by the driver and is collected from the Rider at the time of booking.
Driver Commission: Flyd charges a 0% commission on the total ride fare set by the Driver.
C. Cash Rides & Commission Due Policy
If a Rider selects “Cash” as the payment method, the following rules apply:
The Rider must pay the full ride fare directly to the Driver in cash during or immediately upon completion of the trip.
The Driver is legally obligated to deliver Flyd’s 15% platform to us via the app.
The 3-Trip Rule: If a Driver accumulates outstanding cash commissions from three (3) past trips, their account will be restricted. The Driver will be entirely blocked from publishing new rides or accepting bookings until all outstanding commissions are cleared.
6. Cancellations and Refunds
Wallet Bookings: If a ride is cancelled by either party, the ride fare and applicable platform fees are automatically refunded back to the Rider’s in-app Flyd Wallet.
Cash Bookings: Because cash transactions occur directly between users outside our payment gateway, no electronic channel refund is processed by Flyd.
No Penalties: Currently, Flyd does not enforce specific cancellation penalties, but we reserve the right to monitor cancellation frequencies. Users who abuse the platform by repeatedly cancelling rides may face account suspension.
7. Dispute Resolution and Reporting Window
If a ride goes wrong (e.g., a Rider fails to show up for a cash ride, or a Driver fails to show up but claims the ride was completed):
Users must file a claim immediately or within a maximum of three (3) calendar days from the scheduled trip date.
Claims must be submitted directly through our in-app customer support chat.
Flyd reserves the final right to review trip logs, GPS coordinates, and user communications to determine whether a wallet adjustment, commission waiver, or account restriction is warranted. Claims filed after 3 days will not be processed.
8. Limitation of Liability
Flyd acts solely as an intermediary platform. We are not liable for any damages, losses, personal injury, accidents, delays, or misconduct resulting from a carpooling trip organized via the platform.
While we enforce mandatory third-party identity verification, we do not guarantee the behavior, identity, or safety of any user. Carpooling is done entirely at your own risk.
9. Account Suspension and Termination
We reserve the right to temporarily suspend or permanently terminate your account at our sole discretion, without prior notice, if:
You violate these Terms.
You fail to clear outstanding cash commissions.
You receive consistent negative ratings or reports from other community members.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Finland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Finland.
11. Contact Us
For questions regarding these Terms, or to report an issue with a trip, please contact us immediately at:
In-App Support: Access via Profile > Support Chat
Email Support: support@flyd.app